Get help from the Erlin team

The Report an issue dialog — Tell us what went wrong

You reach the Erlin team from inside the app: open Hey Erlin, choose Send feedback, and the team replies under My submissions. In Settings > Support, Report an issue opens the same form. You can also email help@erlin.ai.

Any of these opens the Hey Erlin panel: the Hey Erlin button in the top bar, Help > Contact support, or Cmd+Shift+F on Mac (Ctrl+Shift+F on Windows). For questions about your brand's data, see Hey Erlin.

Describe the problem

Pick the Type that fits:

Type	Use it for
Bug	Something is broken
Idea	Something new you would like
Hard to use	It works, but it is confusing
Feedback	What you think
Other	Anything else

Write a short Title and the Details: what you did, what you expected and what you saw. For Bug, Hard to use and Other, choose How bad is it: Low, Medium, High or Critical. Keep each report to one issue.

Include relevant evidence

Add up to 10 screenshots, 5 MB each. Erlin records the page you were on with your report, so the team can see where you were. Remove API keys, passwords and unrelated personal information before attaching a screenshot.

For a billing question, name the invoice or Credit history entry and its date without sharing card details.

Follow the existing request

Support requests in Settings > Support (and My submissions in Hey Erlin) list everything you sent, with the team's replies. Filter by All, Open or Resolved, and click a row to read the thread and reply.

Status	Meaning
Open	You sent it
Seen	The team has picked it up
In progress	The team is working on it
Resolved	Done
Closed	The team will not take it further

Settings, Support: support requests and their status — Every request and its status

Review the response

Erlin emails you when support replies, and a badge counts new replies. If the problem remains, reply in the same thread with what you tried.

For account, billing or Enterprise questions, or anything else, write to help@erlin.ai.