Introduction

Tactic One LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Erlin.ai. This policy applies to our website (https://erlin.ai) and any related services (collectively, the "Service").

By using our Service, you agree to the terms of this Privacy Policy and our Terms of Use.

I. Information We Collect

We collect two types of information:

1. Personal Information

This includes:

  • Name

  • Email address

  • Company name

  • Phone number

  • IP address

  • Any additional information you choose to share with us

2. Non-Personal Information

This includes anonymized data such as browser type, device information, referring URLs, time and date of visits, and other analytics.

We also collect information through cookies and third-party tools like Google Analytics and PostHog to understand user behavior and improve our services.

II. How We Use Your Information

We use your information to:

  • Provide and improve our Service

  • Respond to inquiries and support requests

  • Send product updates, offers, and marketing emails (you can opt-out anytime)

  • Analyze usage patterns and user behavior

  • Ensure security and prevent fraud

We may share data with trusted vendors who help us operate our platform, including infrastructure providers (like AWS and Supabase) and AI partners (like OpenAI and Anthropic). These partners only process data under our instructions.

III. Children’s Privacy

We do not knowingly collect or solicit data from anyone under the age of 13. If we learn we have collected such data, we will delete it immediately. If you believe this has occurred, contact us at support@erlin.ai.

IV. Your Rights

As a GDPR-compliant platform, you have the right to:

  • Access, update, or delete your personal data

  • Object to processing or restrict usage

  • Withdraw consent for marketing communications

To exercise these rights, please contact support@erlin.ai.

V. Data Security

We use industry-standard measures like encryption, firewalls, and secure servers to protect your data. However, no online system is 100% secure, and we cannot guarantee absolute security.

VI. Third-Party Links

Our Service may contain links to third-party sites. We are not responsible for the privacy practices of these sites. Please review their policies before engaging.

VII. Policy Changes

We may update this Privacy Policy periodically. Major changes will be communicated via email or posted prominently on the site. Continued use of the Service after updates means you accept the changes.

VIII. Contact Us

If you have any questions, reach out at:

Tactic One LLC
131 Continental Dr, Suite 305, Newark, DE 19713, USA
Email: support@erlin.ai

IX. Third-Party Service Providers

To deliver our services efficiently, we use third-party providers that may process your data on our behalf. These include:

  • Amazon Web Services (AWS) – for secure hosting and cloud infrastructure.

  • Supabase – for database, authentication, and storage services.

  • OpenAI & Anthropic – to enable certain AI functionalities within our platform. Any data shared with these tools is strictly for improving your experience and handled securely.

  • Google Analytics & PostHog – to help us analyze usage and improve user experience.

Each provider is contractually obligated to safeguard your data, process it only for authorized purposes, and comply with applicable privacy regulations.

X. Data Retention

We retain your personal data for as long as necessary to provide the services you’ve requested, comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

XI. AI-Powered Features

We may use AI services to process and respond to user input. These interactions are designed to be secure, and your inputs are not used to train external models. Data used with AI tools is handled in accordance with this Privacy Policy and under strict confidentiality agreements with our AI providers.