These Terms of Service ("Agreement," "Terms") govern your access to and use of the Erlin.ai platform and services ("Platform," "Services") owned and operated by Erlin AI Inc ("Erlin.ai," "Company," "we," "our," or "us"), a Delaware limited liability company with its registered office at 131 Continental Dr, Suite 305, Newark, DE 19713, USA.

By creating an account, subscribing, accessing, or using the Platform, you ("Client," "Customer," "User," or "you") agree to be bound by this Agreement. If you do not agree with all provisions of these Terms, do not access or use the Platform.

1. Platform and Services Description

1.1 Service Overview

Erlin.ai is an AI Intelligence company providing comprehensive AI-powered content generation and content marketing services including but not limited to Public relations services, Search engine optimization, Generative Engine Optimization (GEO) or Answer Engine Optimization (AEO) services. Our Platform includes:

  • AI Analytics and Attribution tracking

  • Agent Visibility Engine for monitoring AI bot crawlers

  • Brand Context and Perception Analysis across AI platforms

  • Content optimization for AI search visibility

  • Competitive benchmarking and insights

  • AI-powered content creation and optimization tools

  • AI content generation for marketing and business purposes

1.2 AI and GEO Services

Our Services focus on optimizing your content for visibility in AI-driven search engines and Large language models (LLMs) or generative models, including but not limited to ChatGPT, Google AI Overviews, Perplexity, Claude, Gemini, and other AI platforms. We analyze how AI engines perceive and position your brand, providing insights and optimization recommendations.

1.3 AI Intelligence and Data Interpretation
 All AI visibility intelligence, analytics, and insights provided through our Platform are built based on responses we receive from LLMs, AI platforms, and other API partners. Such intelligence and insights should be interpreted as directional guidance and trends rather than explicit, absolute values or guarantees. The accuracy and reliability of our intelligence depends on the data quality and availability from these third-party sources.

1.4 Algorithm and Ranking Disclaimers
 While we provide information, insights, and optimization recommendations, we do not control the algorithms, ranking factors, or content policies of search engines, AI platforms, or LLMs. These platforms may change their algorithms, policies, or availability at any time. We do not guarantee specific rankings, visibility improvements, traffic increases, or business results from our Services.

2. Definitions

"AI Platforms" means artificial intelligence-powered search engines, answer engines, and generative models including ChatGPT, Perplexity, Google AI Overviews, Gemini, Claude, and similar technologies.

"Client Data" means all content, information, data, materials, trademarks, logos, and other proprietary assets you provide to us or authorize us to access.

"GEO" means Generative Engine Optimization - the practice of optimizing content for visibility and favorable positioning in AI-generated responses and search results.

"Platform" means the Erlin.ai software-as-a-service platform, including all tools, APIs, dashboards, reports, and related services.

"Third-Party Platforms" means external websites, services, or platforms that we may access on your behalf, including Google Analytics, Google Search Console, social media platforms, AI platforms, LLM providers, and other connected services.

3. Account Registration and Eligibility

3.1 Eligibility

You must be at least 18 years old and have the legal authority to enter into this Agreement. If you are entering this Agreement on behalf of a company or organization, you represent and warrant that you have the authority to bind such entity.

3.2 Account Information

You agree to provide accurate, current, and complete information during registration and to update such information as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

4. Subscription Terms and Billing

4.1 Subscription Plans

Subscriptions are available on monthly or annual terms as specified during signup. All subscriptions automatically renew unless cancelled prior to the renewal date.

4.2 Payment Terms

  • Payment is due within five (5) days of invoice date

  • Late payments beyond thirty (30) days will incur one percent (1%) monthly interest on the outstanding amount

  • All fees are in U.S. dollars unless otherwise specified

  • Applicable taxes are your responsibility

  • We may employ third-party payment processors to facilitate payments

  • Payment methods may include credit cards, bank transfers, and other methods as made available

4.3 Fee Changes

We may change subscription fees with thirty (30) days' written notice. Fee changes will take effect at your next renewal period.

4.4 No Refunds

All fees are non-refundable except as provided in Section 12 (Satisfaction Guarantee) or as required by law.

4.5 Taxes and Financial Obligations
 All prices are exclusive of applicable taxes, duties, and fees. You are responsible for paying all applicable taxes associated with your use of the Services. If we are required to collect or pay taxes, such amounts will be invoiced to you unless you provide a valid tax exemption certificate. We reserve the right to adjust pricing to account for tax obligations and may use third-party services for tax calculation and collection.

5. Acceptable Use Policy

5.1 Permitted Use

You may use the Platform solely for legitimate business purposes in compliance with all applicable laws and these Terms.

5.2 Prohibited Activities

You agree not to:

  • Use the Platform for any illegal, harmful, fraudulent, or malicious purposes

  • Upload or distribute malicious code, viruses, or other harmful software

  • Attempt to gain unauthorized access to the Platform or other users' accounts

  • Reverse engineer, decompile, or attempt to extract source code

  • Use automated scripts or bots to access the Platform beyond normal usage

  • Violate the intellectual property rights of any party

  • Transmit spam, unsolicited communications, or engage in harassment

  • Upload content that is defamatory, obscene, or violates privacy rights

  • Manipulate or attempt to manipulate AI platforms in ways that violate their terms of service

5.3 AI Content Guidelines

When using our AI-powered content generation features:

  • You acknowledge that AI-generated content may contain errors, biases, or inaccuracies

  • You are solely responsible for reviewing, editing, and approving all AI-generated content before publication

  • You must ensure all content complies with applicable laws and regulations

  • You must not use the Platform to generate content that infringes on intellectual property rights

6. Client Data and Privacy

6.1 Data Ownership

You retain all rights, title, and interest in your Client Data. You grant us a limited, non-exclusive license to use, process, and analyze your Client Data solely to provide the Services.

6.2 Data Collection and Use

We may collect and use data as described in our Privacy Policy, including:

  • Website analytics data from connected accounts

  • Content and performance metrics

  • AI platform interaction data

  • Usage patterns and optimization insights

6.3 Service Improvement Rights
 You agree that we may use aggregated, de-identified data derived from your use of the Services to improve and develop our Platform, AI models, and service offerings. This includes using patterns from user interactions, content performance data, and optimization results to enhance our algorithms and service quality. We will not use your specific Client Data to train AI models for third parties or disclose your individual data in any identifiable form.

6.4 Data Security

We implement reasonable security measures to protect your data, but cannot guarantee absolute security. You acknowledge that internet transmission carries inherent risks.

7. Intellectual Property Rights

7.1 Platform Ownership

We retain all rights, title, and interest in the Platform, including all software, algorithms, methodologies, reports, and documentation. No rights are transferred except for the limited license granted herein.

7.2 License Grant to You

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform during your subscription period.

7.3 Client Content License

You grant us the right to use your trademarks, logos, and other brand assets solely as necessary to provide the Services and as authorized by you.

7.4 Feedback

Any feedback, suggestions, or ideas you provide become our property and may be used without restriction or compensation.

7.5 Intellectual Property Protection
 We respect intellectual property rights and expect users to do the same. You may not use the Services to infringe upon the intellectual property rights of others. If you believe your intellectual property rights have been violated through use of our Services, please contact us at support@erlin.ai with detailed information about the alleged infringement. We reserve the right to investigate such claims and take appropriate action, including removing infringing content or terminating user accounts.

7.6 DMCA Compliance
 We comply with the Digital Millennium Copyright Act (DMCA). If you believe content on our Platform infringes your copyright, please provide written notice to support@erlin.ai including: (a) identification of the copyrighted work, (b) identification of the infringing material, (c) your contact information, (d) a statement of good faith belief that the use is unauthorized, and (e) a statement under penalty of perjury that the information is accurate and you are authorized to act on behalf of the copyright owner.

8. Third-Party Integrations and Services

8.1 Third-Party Platforms

Our Services may integrate with third-party platforms (Google Analytics, Google Search Console, AI platforms, LLM providers, etc.). Your use of such platforms is governed by their respective terms of service.

8.2 AI Platform Monitoring

We monitor your brand's visibility across various AI platforms. We are not responsible for the policies, availability, or functionality of these AI platforms.

8.3 No Control Over Third Parties

We do not control third-party services and are not responsible for their availability, functionality, or content.

8.4 Enhanced Third-Party Risk Disclaimer
 Our Services rely heavily on third-party AI platforms, LLM providers, and API services. These third parties may:

  • Change their APIs, policies, or terms of service without notice

  • Experience downtime or technical issues that affect our Services

  • Modify their algorithms or data availability

  • Restrict or terminate access to their services

  • Change their pricing or business models

We make reasonable efforts to adapt to such changes but cannot guarantee uninterrupted service or compatibility with all third-party platforms. We are not liable for any disruptions, data loss, or service limitations caused by third-party changes beyond our control. You acknowledge these risks and agree that such third-party dependencies are inherent to our service model.

9. AI and Algorithm Disclaimers

9.1 No Control Over AI Platforms

We do not control the algorithms, ranking factors, or content policies of AI platforms including ChatGPT, Google AI, Perplexity, or other generative engines. These platforms may change their algorithms, policies, or availability at any time.

9.2 No Guarantees of Results

We do not guarantee:

  • Specific rankings or visibility in AI-generated responses

  • Increased website traffic, leads, or revenue

  • Continuous availability of AI platforms or their features

  • Accuracy of AI-generated content or responses

  • Specific timeframes for achieving optimization results

9.3 AI Content Accuracy

AI-generated insights, recommendations, and content may contain errors, biases, or inaccuracies. You are responsible for verifying and validating all AI-generated output before use.

9.4 Platform Changes

AI platforms may update their terms, restrict access, or change functionality. We will make reasonable efforts to adapt but cannot guarantee continuous compatibility with all AI platforms.

10. Client Responsibilities

You agree to:

  • Provide accurate information and cooperate in good faith

  • Provide necessary access to analytics accounts and platforms as required

  • Comply with all applicable laws and third-party terms of service

  • Review and approve all content before publication

  • Maintain secure account credentials and prevent unauthorized access

  • Promptly notify us of any security breaches or unauthorized use

11. Term and Termination

11.1 Term

This Agreement begins when you first access the Platform and continues until terminated.

11.2 Termination by You

You may cancel your subscription at any time via your account dashboard or by contacting support. Cancellation takes effect at the end of your current billing period.

11.3 Termination by Us

We may suspend or terminate your account immediately if:

  • Payment is overdue by more than thirty (30) days

  • You breach these Terms

  • You misuse the Platform or engage in prohibited activities

  • Required by law or to protect our rights or those of others

11.4 Effect of Termination

Upon termination:

  • Your access to the Platform will cease

  • We may delete your account data after a reasonable retention period

  • Outstanding fees remain due

  • Sections regarding confidentiality, intellectual property, indemnification, disclaimers, and limitation of liability survive termination

12. 30-Day Satisfaction Guarantee

12.1 New Customers

If you are dissatisfied with the Services within thirty (30) days of your first subscription, contact us at support@erlin.ai with a detailed explanation of your concerns.

12.2 Resolution Process

We will work with you to address your concerns. If we cannot resolve them to your satisfaction, we may, at our discretion, provide:

  • A credit applicable to future services within 12 months, or

  • In exceptional circumstances, a full refund

12.3 Conditions

This guarantee applies only to new customers and first-time subscriptions. It does not apply to subsequent renewals, additional services, or accounts with outstanding payment issues.

13. Confidentiality

13.1 Mutual Confidentiality

Both parties agree to maintain confidentiality of all proprietary information shared during the term of this Agreement and for two (2) years thereafter.

13.2 Confidential Information

Includes business strategies, financial data, technical information, client lists, analytics data, proprietary methodologies, and any information marked as confidential.

13.3 Exceptions

Confidentiality obligations do not apply to information that is publicly available, independently developed, or required to be disclosed by law.

14. Indemnification

14.1 Client Indemnification

You agree to indemnify, defend, and hold harmless Erlin.ai and its affiliates, officers, directors, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

  • Your use or misuse of the Platform

  • Your Client Data or content

  • Your violation of these Terms or applicable laws

  • Your violation of third-party rights

  • Any content you publish or distribute using our Services

14.2 Company Indemnification

Subject to the limitations in Section 15, we will indemnify you against third-party claims that our Platform directly infringes a valid patent, copyright, or trademark, provided you notify us promptly and allow us to control the defense.

15. Disclaimers and Limitation of Liability

15.1 Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF RESULTS.

WE DO NOT WARRANT THAT:

  • The Platform will meet your specific requirements or expectations

  • Service will be uninterrupted, timely, secure, or error-free

  • AI-generated content or insights will be accurate or complete

  • Your use of the Platform will result in increased visibility, traffic, or revenue

15.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ERLIN.AI BE LIABLE FOR:

  • INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES

  • LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES

  • DAMAGES RESULTING FROM THIRD-PARTY ACTIONS OR PLATFORM CHANGES

  • DAMAGES EXCEEDING THE AMOUNT PAID BY YOU IN THE THREE (3) MONTHS PRECEDING THE CLAIM

SOME JURISDICTIONS DO NOT ALLOW LIMITATION OF LIABILITY, SO THESE LIMITATIONS MAY NOT APPLY TO YOU.

16. Dispute Resolution and Arbitration

16.1 Informal Resolution

Before initiating formal proceedings, parties agree to attempt good faith resolution through direct communication for thirty (30) days.

16.2 Binding Arbitration

Any disputes arising from this Agreement shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules in Delaware, USA.

16.3 Class Action Waiver

YOU AND ERLIN.AI AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS. YOU WAIVE ANY RIGHT TO PARTICIPATE IN CLASS ACTIONS OR REPRESENTATIVE PROCEEDINGS.

16.4 Exceptions

Either party may seek injunctive relief in court for intellectual property violations or breaches that cannot be adequately remedied by monetary damages.

16.5 Opt-Out Right

You may opt out of this arbitration agreement by sending written notice to support@erlin.ai within thirty (30) days of first agreeing to these Terms.

17. AI-Specific Legal Provisions

17.1 AI Model Training

We do not use your Client Data to train AI models for third parties or general AI development. Any AI training using your data is limited to improving our Services for you.

17.2 Algorithmic Transparency

We will provide reasonable information about our AI methodologies and optimization techniques, subject to our intellectual property rights.

17.3 Bias and Fairness

While we strive to provide unbiased AI insights, you acknowledge that AI systems may exhibit biases. You are responsible for reviewing and validating all AI-generated recommendations.

17.4 Data Processing Compliance

Our AI processing of your data complies with applicable data protection laws including GDPR, CCPA, and other relevant regulations.

18. Export Control and Compliance

18.1 Export Laws

The Platform may be subject to U.S. export control laws. You agree not to export, re-export, or transfer the Platform in violation of applicable export laws.

18.2 Sanctions Compliance

You represent that you are not located in, or a citizen of, any country subject to U.S. economic sanctions, and that you are not on any U.S. government restricted parties list.

19. General Provisions

19.1 Governing Law

This Agreement is governed by Delaware law, without regard to conflict of law principles.

19.2 Entire Agreement

This Agreement constitutes the entire agreement between parties and supersedes all prior agreements and understandings.

19.3 Amendment

We may modify these Terms at any time by posting updated Terms on our website. Continued use after modification constitutes acceptance of the new Terms.

19.4 Severability

If any provision is found unenforceable, the remainder of the Agreement remains in effect.

19.5 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control.

19.6 Assignment

You may not assign this Agreement without our written consent. We may assign this Agreement without restriction.

19.7 Notices

Notices must be sent to the email addresses on file or to our registered address. We may provide notices through the Platform or via email.

20. Contact Information

Erlin AI Inc
131 Continental Dr, Suite 305
Newark, DE 19713, USA
Email: support@erlin.ai
Phone: 646-797-3088
For legal notices: legal@erlin.ai

By using the Erlin.ai Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.