Our support team is here to help with questions, problems, or feedback about Erlin. Whether you are setting up your account or running Erlin every day, we aim to give you clear and timely help.
How to reach us
We provide support by email. You can contact us at help@erlin.ai.
Our team generally responds within 24 to 48 hours on business days.
What we can help with
- Account setup and sign-in: creating your workspace, inviting your team, and getting into your account.
- AI Visibility: setting up your prompts and competitors, reading your visibility results, and working through opportunities in Action Center.
- Content: researching, drafting, and editing content with AI Content and Brand Memory, and publishing to WordPress or Webflow.
- Lead Qualification (beta): setting up the AI Website Chatbot and your qualification rules, and following up with leads.
- AI CRM (beta): managing leads, reading your dashboards, and connecting an existing CRM such as HubSpot or Zoho CRM.
- Integrations: connecting Google Analytics 4, Search Console, Slack, your CMS, your CRM, and the SEO MCP Server.
- Billing: plans, invoices, and changes to your subscription.
- Bugs and technical issues: anything that is not working as it should.