Email inbox, goal agent and product opportunities
An email inbox for Gmail and Outlook, a goal agent for the website chat, product opportunities and an explanation of why competitors win.
New
- Email inbox - Connect Gmail or Outlook to read, reply and compose in Erlin, and see each lead's email thread on the lead.
- Goal agent - Give the website chat a goal, such as booking a call, with qualifying questions, branches and checklists. Each lead shows its goal progress.
- Product opportunities - Erlin matches prompts to your product catalog and flags where a competitor's product is cited and yours is not.
- Why they win - Opportunities explain why a competitor is cited for a prompt and you are not.
- Opportunity search - Search your opportunities by prompt text.
- Unread leads - New leads show as unread until you open them, with an Unread filter.
Improved
- Product Catalog stores key features, ingredients and certifications.
- Lead tracking breaks social traffic down by platform and shows ad click IDs on leads.
- Opportunity discovery checks that a prompt has enough runs first.
- Articles generate about four times faster and stay close to the word count you ask for.
- You get an email when support replies to your issue.
- Landing Pages sort by AI platform using the same dates as the numbers on screen.
Fixed
- Competitors missing from opportunity scoring for large brands.
- Broken links in notification emails.
- Returning users being sent back through onboarding.